Frequently Asked Questions

If you have any questions that aren’t listed below please contact us, we are here to help.

Where are you based?

226 Fleet Road, Fleet, Hampshire, GU51 4BY. We can also come to you and cover these areas

What services do you offer?

We provide a range of services including Laptop, PC diagnostics & repairs, computer sales, software troubleshooting, virus removal, data recovery, upgrades, remote support, custom built PC’s and network improvement & installations.

How do I arrange a repair?

Visit our shop on Fleet High Street. You can also easily contact us via phone, email, or our online contact form.

How long does a typical repair take?

The repair time can vary depending on the complexity of the issue. As an example, if parts need to be ordered a general turn around is 2-4 days.

How do I pay for the repair services?

We accept various payment methods, including cash, credit/debit cards, and bank transfers. Payment is typically collected after the repair is completed.

How do I provide feedback?

We welcome your feedback and take customer satisfaction seriously. You can leave a Google review here.

I’ve bought a new computer, can you set it up?

Yes. We can transfer all your data from your old one, install all required software, connect you up to the internet, install your printer etc and get you up and running.

Can you provide remote technical support if needed?

Yes, we offer remote support sessions.

How do you recover lost data?

If you accidentally deleted important files or the hard drive is failing, you’ll need our data recovery services. We use recovery tools for lost data and sometimes even if the drive is unresponsive, we partner with a 3rd party Data Recovery Specialist.

Do you offer any warranty for your repair services?

Yes, we offer a warranty for the repair services and replacement parts. The warranty period will be specified before you proceed with the repair.

How can I prevent future laptop issues or maintain my laptop’s performance?

Our technicians can provide you with tips and recommendations for maintaining your laptop’s performance and preventing common issues.

Can you source a new computers?

We partner with a few different distributors and can source any laptop or PC, let us know your budget and use requirements and we’ll take it from there.

What if replacement parts are needed? Can you source them?

Yes, we can source and provide replacement parts if needed. Our technicians will inform you of the cost and options before proceeding with the repair.

Can you build a PC for specific purposes, like gaming or video editing?

Absolutely! We specialise in tailoring PCs for various purposes, including gaming, video editing, graphic design, and more. Just let us know your intended use, budget and we’ll optimise the build accordingly.

How much does a custom-built PC cost?

The cost varies based on your chosen components, specifications, and budget. We’ll provide you with a detailed price breakdown before proceeding with the build.

What if I already have some or all components for a custom build?

Yes, we can definitely work with components you already have. We’ll ensure compatibility and help you optimise the new components to work seamlessly with your existing ones.