Terms & Conditions

These terms and conditions (“Agreement”) govern the relationship between G&G Tech Ltd (referred to as “Service Provider,” “we,” “us,” or “our” the “Business”) and the customer (referred to as “Customer,” “Client,” “you,” or “your”) seeking computer (Laptop/PC/Mac) repair/upgrade services. By engaging our services, you agree to abide by the following terms:

1. Service Agreement:

1.1. We agree to provide PC repair services to the highest level of skill and care.

1.2. The specific services to be provided and associated fees will be agreed before work starts.

1.3. We will make reasonable efforts to complete the repairs in a timely manner. However, there may be unforeseen circumstances that could cause delays.

1.4 We recommend that you back up your data on the device before the repair as we are not responsible for any loss or damage to data or personal information left on the device.

2. Customer Responsibilities:

2.1. You agree to provide accurate and complete information regarding the PC hardware, software, and any issues encountered to the best of your knowledge.

2.2. You will provide necessary access to the PC and any relevant passwords or security measures required for us to perform the repair services.

2.3. You will back up your data and remove any confidential or personal information from the PC before submitting it for repair. We are not responsible for any loss or damage to data or personal information left on the device.

3. Fees and Payments:

3.1. Our service fees will be communicated to you prior to the commencement of any repair work. The fees are exclusive of any additional parts or components that may be required.

3.2. Payment for services rendered and any associated fees is due upon completion of the repairs unless otherwise agreed upon in writing.

3.3. We reserve the right to retain possession of the repaired PC until all outstanding payments are settled in full.

3.4. In the event that payment remains outstanding for more than 30 days after notice has been given, we reserve the right, under the Torts (Interference with Goods) Act 1977, to sell the device in order to recover the costs incurred for the repair, diagnostics, storage, and any reasonable associated charges. Any surplus funds remaining after such a sale will be made available to the customer upon request.

4. Warranty and Liability:

4.1. We provide a warranty period for our repair services. The warranty period will be specific to the work carried out.

4.2. Our warranty does not cover damages caused by accidents, misuse, neglect, or any unauthorised modifications made to the repaired PC.

4.3. We are not liable for any loss or damage to data, software, or peripherals during the repair process. It is your responsibility to back up your data before submitting the PC for repairs.

5. Limitation of Liability:

5.1. To the extent permitted by law, our liability for any claim arising out of or in connection with the repair services shall be limited to the fees paid for the specific services rendered.

5.2. We shall not be liable for any indirect, consequential, or incidental damages, including but not limited to loss of profits, loss of data, or loss of business opportunity.

6. Confidentiality and Data Privacy:

6.1. We respect the privacy of your personal information and will handle it in accordance with applicable data protection laws and our privacy policy.

6.2. We will take reasonable measures to protect the confidentiality and security of any personal or sensitive information provided to us.

8. Governing Law and Jurisdiction:

8.1. This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

8.2. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales

These terms and conditions (“Agreement”) detail the terms under which G&G Tech Ltd (referred to as “Service Provider,” “we,” “us,” or “our”) provides remote IT support services to clients (referred to as “Client,” “you,” or “your”). By engaging our services, you agree to abide by the following terms:

1. Service Agreement:

1.1. We agree to provide remote IT support services to the highest level of skill and care.

1.2. The exact services will be pre-agreed and stated in each support session.

1.3 We recommend that you back up your data on the device before the remote support as we are not responsible for any loss or damage to data or personal information left on the device.

2. Customer Responsibilities:

2.1. You confirm to provide accurate and thorough information regarding the technical issue you’re encountering to the best of your understanding.

2.2. You will grant us remote access to your computer or device exclusively for the purpose of resolving technical problems.

2.3. It’s your responsibility to maintain a secure and steady internet connection throughout the support session.

3. Fees and Payments:

3.1. Our service fees will be communicated before the commencement of each remote IT support session.

3.2. Payment for the services rendered is due upon the completion of the support session, unless an alternate arrangement is agreed upon in writing.

4. Warranty and Liability:

4.1. We strive to provide precise and effective solutions, but we cannot guarantee the resolution of all issues remotely.

4.2. We disclaim responsibility for any data loss or damage that may arise during or after the remote support session.

5. Data Privacy and Security:

5.1. We respect your privacy and will manage your data according to relevant data protection laws and our privacy policy.

5.2. We will implement reasonable measures to ensure your data’s security during the remote support session.

6. Termination:

6.1. Either party reserves the right to terminate the remote support session at any time.

6.2. We retain the authority to end the session if we believe that further access might result in system instability or security vulnerabilities.

7. Governing Law and Jurisdiction:

7.1. This Agreement shall be interpreted and governed by the laws of England and Wales.

7.2. Any disputes arising from or related to this Agreement shall fall under the exclusive jurisdiction of the courts of England and Wales.

These terms and conditions (“Agreement”) govern the relationship between G&G Tech Ltd (referred to as “we,” “us,” “our,” or “the Business”) and the customer (referred to as “you,” “your,” or “the Customer”) in relation to the purchase of goods including, but not limited to, laptops, PCs, accessories, and custom-built systems from our store or website. By purchasing any item from us, you agree to be bound by the following terms.

1. In-Store Purchases

1.1. All goods purchased in-store are covered by the Consumer Rights Act 2015. You are entitled to a refund, repair, or replacement if the item is faulty, not as described, or not fit for purpose within a reasonable timeframe.

1.2. We are not obligated to offer refunds or exchanges for non-faulty items if you simply change your mind. However, we may offer a discretionary return or exchange within 14 days of purchase, provided the item is unused, unopened, and in resaleable condition.

1.3. A restocking fee of up to 20% of the original purchase price may be applied to discretionary returns to cover administrative and handling costs.

1.4. Items returned damaged, used, or without original packaging/accessories may be refused or refunded at a reduced value.

1.5. The following items are non-refundable unless proven faulty:

• Opened software or digital licences
• Special order or custom-built products
• Used peripherals or accessories

2. Online Purchases (Website & Distance Sales)

2.1. For goods purchased online or by distance (e.g. phone or email orders), you have the right to cancel your order within 14 calendar days of receiving the item, under the Consumer Contracts Regulations 2013.

2.2. You must notify us of cancellation in writing. You then have an additional 14 days to return the goods at your own expense.

2.3. Items must be returned in unused, resaleable condition, with original packaging and all accessories. A restocking fee or deduction may apply if the returned item is damaged or missing components.

2.4. Refunds will be processed within 14 days of receiving the returned goods or evidence of return.

2.5. The right to cancel does not apply to:

• Custom-built PCs or laptops made to your specifications
• Opened software, activated digital licences, or downloaded products
• Services that have been fully carried out (e.g. system setup, data migration)

3. Custom PCs and Laptops

3.1. Custom-built systems are assembled specifically to your requested specification and are non-refundable once the build process has started, unless the goods are faulty or not as described.

3.2. A deposit may be required when placing an order, with the remaining balance due upon collection or dispatch.

3.3. All custom PCs and laptops are stress-tested and quality-checked before delivery or collection. They are supplied with a standard return-to-base warranty, unless otherwise specified.

3.4. If a fault develops within the warranty period, we will inspect and repair the system at no cost.

3.5. Damage caused by misuse, accidental damage, overclocking, software modifications, or third-party repairs may invalidate the warranty.

4. Warranty

4.1 Standard Warranty Coverage – All products sold by us include a standard warranty period, during which we will repair or replace items found to be faulty due to manufacturing defects or workmanship.

4.1.1. Refurbished Laptops and PCs – Covered by a 6-month return-to-base warranty from the date of purchase.

4.1.2. New Laptops, PCs, and Accessories – Covered by a 12-month return-to-base warranty from the date of purchase.

4.1.3. Custom-Built Systems – Covered by a 12-month warranty on labour and assembly. Individual components may carry longer warranties directly from the manufacturer (see 4.3).

4.2 What’s Included

4.2.1. Warranty covers hardware faults caused by manufacturing defects or failures under normal use.

4.2.2. During the warranty period, we will repair or replace the faulty part at no cost to you.

4.2.3. If a replacement is not available, a suitable alternative or refund may be offered.

4.3 Manufacturer Warranties (Custom Builds)

4.3.1. Components in custom PC builds (e.g. CPU, GPU, RAM, motherboard, storage etc) may include manufacturer warranties that exceed our 12-month cover. These often range from 2 to 5 years depending on the brand.

4.3.2. We will assist with warranty claims where possible, but after the first 12 months, any further warranty support is typically handled directly with the manufacturer. Proof of purchase will be required.

4.3.3. It is your responsibility to register any components with the manufacturer if required for extended coverage.

4.4 Exclusions

4.4.1. The warranty does not cover:

• Accidental damage, misuse, or liquid ingress
• Software issues or operating system corruption
• Third-party repairs or modifications
• Damage caused by power surges, overclocking, or neglect

4.4.2. Batteries and consumables may be subject to limited warranty terms depending on the manufacturer.

4.5 Claims Process

4.5.1. If you believe your product is faulty, contact us with your order number and a description of the issue.

4.5.2. You may need to return the product to us for inspection. If the issue is confirmed to be covered under warranty, we will repair or replace it.

4.5.3. If no fault is found, or the issue is not covered, a diagnostic fee and return shipping may apply.

4.6 Warranty Seals and Tamper Stickers

4.6.1. All refurbished laptops and PCs are fitted with a numbered security tamper sticker to confirm the integrity of the device after inspection and refurbishment.

4.6.2. If the tamper seal is broken, removed, or damaged, the warranty will be immediately void, unless prior written authorisation was provided by us to open or modify the device.

4.6.3. New custom-built systems contain individual components that may be protected by manufacturer warranty seals. Tampering with or removing these seals may void the manufacturer’s warranty, even if the fault is unrelated.

4.6.4. We strongly advise contacting us before attempting any repairs, upgrades, or modifications to your system to preserve your warranty rights.